Privacy policy
About this privacy notice
This privacy notice explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights in respect of your personal data.
Please note that our website and other digital platforms may contain links to third party websites/digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website/digital platform that you visit.
How to contact us about your personal data or this privacy notice
If you have any questions about this Privacy notice and how your information is handled you should, in the first instance, contact communications@freedom-group.co.uk or alternatively write to Data Protection Coordinator, Freedom House, 3 Red Hall Avenue, Paragon Business Village, Wakefield, WF1 2UL.
You also have the right to complain to the Supervisory Authority (ICO at www.ico.org.uk) about our data processing activities.
About us
This privacy notice applies to any personal information which you give to us ("personal data") via the BPI website located at www.bpienergy.com . The Freedom group of companies ("we", "us", "Freedom") takes the privacy of all its customers and website users ("you") very seriously and takes care with customer and user personal data. This privacy notice explains what information we collect about you, how we propose to use it and what steps we take to ensure that it is kept secure. By using this website and entering your personal data you consent to us collecting and using your personal data in accordance with this privacy notice.
What information do we collect?
When using the site you will encounter areas such as contact, registration and newsletter sign-up forms. In order to use these services, you may be asked to enter personal data (but not limited to) such as your name, address, e-mail address and telephone number.
How we use the information you provide
Any personal data relating to you that we collect will be used and recorded by us in accordance with current data protection legislation and this privacy notice. We will use your personal data mainly for record keeping purposes and in order to provide our services and products to you. This may involve us sending you information about us, our affiliates and associated companies and organisations including but not limited to promotional and/or marketing material about our products, services and offerings.
We may also create an individual profile for you so that we can inform you of services, products, events or special information that may be of interest to you. We may use your personal data to analyse customer/user behaviour and characteristics in order to measure interest in, and use of, the various areas of the site with a view to improving and/or altering the site. We may provide only aggregated (and therefore anonymous) data to third parties for this purpose (if applicable). In order to assist us in processing your personal data, we may engage with third party companies who provide us with services that can assist us in doing so. Where your data is processed in this manner, you will see additional data protection notices accordingly.
Categories of personal data include; Name, Organisation, Email, Contact Number and details of your enquiry.
Who we share your information with
For the purpose of providing our services to you we may share your personally identifiable information with:
• Organisations which provide a service to us or act on our behalf, on the understanding that they will keep the information confidential, for example, our IT providers, accountants and other technical experts. If they are located in another country (which may be outside the European Economic Area) we will make sure that they agree to apply the same levels of protection that we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.
• Any third party to whom we have a duty to do so in order to satisfy any legal or regulatory requirements, such as the Solicitors’ Regulatory Authority, the Legal Ombudsman, HMRC and HM Courts and Tribunal Service as examples.
When you provide personally identifiable information to us, we use it solely for the purposes for which it was provided, in accordance with this notice. Our policy is not to share personally identifiable information with third parties, unless required by law, as required to perform our obligations to you or as necessary as described.
The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law.
Your Rights
Under the General Data Protection Regulations, you have a number of ‘rights’, to ensure that your personal information is being managed appropriately. For example, you have the right to prevent marketing information being sent direct to you. If you prefer not to receive marketing information from us (or any other organisation to which we may disclose your personal data), you can opt out of further marketing by writing to us by mail or e-mail (see below contact details).
Specifically, you have the right:
· To be informed (how we use your information)
· Of access (to your information).
· To rectification (of any errors on information we hold on you)
· To erasure (of information we hold)
· To restrict processing (of the information we hold to a specific purpose)
· To object (to the ongoing processing of information)
· To be aware of any processing where automated decision-making and profiling (using your information) takes place.
As stated above, you have the right to object to your data being used for Direct Marketing purposes, and you can be removed from our marketing database at any time by clicking ‘unsubscribe’ at the bottom of our e-bulletins. Please note, however, that if you do opt out we (and/or they) will be unable to keep you informed of new services, products, events or special information that may interest you.
How long we hold this information
Once you have provided this information to us, we will look to make contact with you and your information will be retained indefinitely, until such time that you wish to ‘unsubscribe’ or request for your information to be erased.
Security Measures
Whilst we will ensure that security measures are put in place to protect the personal data you provide, you should remember that concerns still exist in relation to the general security of the internet and by using this site you accept that we will not be held responsible in the event of a breach of security unless this is due to our negligence or wilful neglect.
International Transfers
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for one of our suppliers. Such staff may be engaged in the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice and with data protection regulations. In such circumstances, Freedom may seek additional advice and guidance from the UK Supervisory Authority, the ICO.
Where to make a complaint
If you have a complaint regarding any aspect of your personal data or this privacy notice, please write to us using the information provided at the start of this Privacy notice. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/
